In order to maintain a leading position in the region and by following the demands and expectations of holders, customers, suppliers, employees, business partners and other interested parties, we decided on the constant improvement of our business processes in order to improve the quality of our products and services.
Following the global trends in quality control, quality assurance and quality management INA's operations in the area of production and customer satisfaction requirements were already awarded ISO 9001 certificates in the middle of the 1990's. Today we constantly maintain the certificate on the company’s level.
INA is continually adapting the quality of its fuel in line with consumer demands and EU Directives. Health and safety measures at our petrol stations are implemented through regular cleaning and maintenance of the forecourts, regular authorized maintenance and technical supervision, conspicuous operating instructions for petrol station devices and equipment, and warnings of prohibited actions at petrol stations.
All our commercial products have appropriately prepared Safety Data Sheets containing basic information on the product, risk data, recommended safety precautions, transportation and emergency instructions. Danger signs are also included on the packaging. Our commitment to the quality and safety of our products is emphasized in our Quality Management Policy.
Retail BD conducts an annual analysis of customer satisfaction. The main objective of the analysis is to measure progress in the business parts of INA included in the survey, increasing customer satisfaction and market competitiveness. According to the results, consumer satisfaction increasing efficiency programs are performed.
Conducting business in an emerging market in conditions of increasingly aggressive competition requires a well-developed advertising policy. In advertising, we comply with professional standards and ethics, as well as the Consumer Protection Act, the Healthcare Act, and other relevant internal regulations.