Complaints, remarks and praises

Complaints, remarks and praises can be submitted at:

When filing a complaint, please provide the following details:

  • First and last name, address and contact number/e-mail of the person making a complaint;
  • First and last name, PIN number, address of the recipient of products (if different from the person filing a complaint);
  • Reason for complaint;
  • Date of delivery;
  • Type and volume of products;
  • Account number and, if possible, a copy of the invoice and other relevant documents

In accordance with the Consumer Protection Act a response to a complaint shall be sent within 15 days from the day of receiving the complaint.