Complaints, remarks and praises

Complaints, remarks and praises can be submitted at:

By mail at:

Avenija V. Holjevca 10
10000 ZAGREB
Komercijalni poslovi,
Prodaja goriva i specijalnih proizvoda

When filing a complaint, please provide the following details:

  • First and last name, address of the recipient of the product
  • contact number/e-mail address
  • Date of delivery;
  • type of product
  • Description of complaint;

In accordance with the Consumer Protection Act a response to a complaint shall be sent within 15 days from the day of receiving the complaint.