Complaints, remarks and praises
Complaints, remarks and praises can be submitted at:
- Toll-free number: 0800-1112
- E-mail address: ina-besplatni.telefon@ina.hr
- E-mail address: Reklamacije.Veleprodaja@ina.hr
- By mail at:
INA, d.d. ZAGREB
Avenija V. Holjevca 10
10000 ZAGREB
Komercijalni poslovi,
Prodaja goriva i specijalnih proizvoda
When filing a complaint, please provide the following details:
- First and last name, address and contact number/e-mail of the person making a complaint;
- First and last name, PIN number, address of the recipient of products (if different from the person filing a complaint);
- Reason for complaint;
- Date of delivery;
- Type and volume of products;
- Account number and, if possible, a copy of the invoice and other relevant documents
In accordance with the Consumer Protection Act a response to a complaint shall be sent within 15 days from the day of receiving the complaint.