Complaints, remarks and praises

Complaints, remarks and praises can be submitted at:

• Toll-free number: 0800-1112
• E-mail address: ina-besplatni.telefon@ina.hr
• E-mail address: Reklamacije.Veleprodaja@ina.hr
• By mail at:
  INA, d.d. ZAGREB
  Avenija V. Holjevca 10
  10000 ZAGREB
  Komercijalni poslovi,
  Prodaja goriva i specijalnih proizvoda

When filing a complaint, please provide the following details:

• First and last name, address and contact number/e-mail of the person making a complaint;
• First and last name, PIN number, address of the recipient of products (if different from the person filing a complaint);
• Reason for complaint;
• Date of delivery;
• Type and volume of products;
• Account number and, if possible, a copy of the invoice and other relevant documents

In accordance with the Consumer Protection Act a response to a complaint shall be sent within 15 days from the day of receiving the complaint.